Custom Signage FAQ

Get all answers for custom LED lightboxes, neon signs & illuminated letters. Learn about our easy online design tool, fast turnaround, free global shipping, bulk order discounts & wholesale opportunities.

Can I customize the design, font, and lighting color?

Yes! Choose from various fonts, sizes, and LED lighting colors (e.g., warm white, cool white, or RGB options). Share your logo or design for a fully personalized sign.

Can I get a specific font or style?

Yes, if you don't like any of the font styles or colors we provide on the product page, you can contact us and ask for a specific style or color of your choice and we will match that for you.

What materials are used for custom backlit signs?

We use durable, weather-resistant materials like 16-gauge American steel, milled aluminum, and acrylic. These ensure longevity and a professional finish for both indoor and outdoor use.

Are these signs weatherproof?

Absolutely. Our signs feature IP65-rated waterproofing and UV-resistant coatings, making them suitable for all climates.

Do you ship worldwide?

Yes, we ship to USA, Canada, Australia, UK, NZ, Germany, and All Countries Worldwide!

Free Shipping on All Orders Worldwide.

How are the signs powered?

Options include low-voltage wiring (12V DC), solar power, or plug-in systems. Solar is ideal for eco-friendly, wire-free installations.

Is professional installation required?

While DIY-friendly kits include mounting hardware, we recommend professional installation for wired signs to ensure safety and optimal performance.

How long do the LEDs last?

Energy-efficient LEDs have a lifespan of 50,000+ hours, ensuring years of bright, reliable illumination with minimal maintenance.

Can I use a custom logo or intricate design?

Yes! We support custom logos and detailed designs using precision laser cutting and 3D molding techniques for sharp, vibrant results.

How does the Dusk to Dawn Light Sensor, the Timer, & the Dimmer work?

The Dusk to Dawn Light Sensor will turn the lighted address numbers ON when it senses dusk (night) and it will turn them OFF when it senses dawn (morning).

The Timer: you can set the timer to turn the lighted address numbers ON OFF at specific times and specific schedule of your choice and settings.

The Dimmer: the dimmer will give you the ability to lower the numbers brightness through the dial knob.

Is the required hardware and installation template included with my order?

Yes, the required installation hanger bolt screws and the installation template are included with each custom sign order.

Can I connect the custom signages directly to 110V or 240V AC source?

No, all the custom signages are 12V DC so they cannot be connected directly to any AC power source. You will need to connect them to the LED Driver (110V AC to 12V DC) first (make sure to connect them to the correct side of the LED Driver) and then connect the LED driver to the 110V-240V AC power source. Note: connecting them directly to an AC power source (e.g. 110V-240V AC panel, 110V-240V AC outlet, etc.) without the 110V to 12V DC converter (LED Driver) is very dangerous, not safe, and should not be done in under any circumstances.

What if I need a custom symbol or letter?

We can custom make any letter or symbol for you of your choice. Kindly share your custom content information and the size specifaciton, color, lighting or etc, we can create the mock up with quotaiton for your review.

Are the lighted house address numbers made to order?

Once you place the order with us and make the payment, we will go to start making your numbers, provide the purchased accessories, and ship the order to you directly.

All orders have Free Shipping.

Total order delivery time from order date is 12-17 business days which includes (Production: 6 business days | Shipping: 10 business days).

Are the Backlit Address Numbers individual numbers or mounted on a backplate?

The backlit address numbers are individual free-standing numbers. You have the options to install them horizontally or vertically or mount them on a backplate if you like.

Can I install the backlit address numbers vertically or horizontally?

Yes, the backlit numbers are individual numbers, so you can install them any way you like (vertically, horizontally, or mount them on a backplate). Horizontal or vertical installation template will be included with your order based on your preference.

What is the Horizonal/Vertical installation template?

The installation template is a paper template included with your order with the numbers/letters/logo outlines printed true to size on it with marks for screw and wire locations to help guide you with installation.

What is your warranty policy?

We provide 1-year full warranty on the numbers and all the accessories we sell and we will replace them for free if they stop working within that timeframe.

Do you offer returns or exchanges?

We will be glad to exchange any damaged or defective signs or accessories you receive from us.

Unfortunately we don't offer returns or exchanges without the signs or accessories having issues due to manufacturing since the signs are customer made for order for each customer.

What is the return policy for damaged or defective products?

We take full responsibility for any damaged or defective signs and accessories and will exchange them for you free of charge.