F.A.Q.
For Custom Backlit Numbers, Letters & Logos detailed information about theprocess, production cycle, shipping methods, and timelines,Warranty, Cancellation, Exchanges, and Returns
What materials are used for custom backlit signs?
We use durable, weather-resistant materials like 16-gauge American steel, milled aluminum, and acrylic. These ensure longevity and a professional finish for both indoor and outdoor use.
Can I customize the design, font, and lighting color?
Yes! Choose from various fonts, sizes, and LED lighting colors (e.g., warm white, cool white, or RGB options). Share your logo or design for a fully personalized sign.
How are the signs powered?
Options include low-voltage wiring (12V DC), solar power, or plug-in systems. Solar is ideal for eco-friendly, wire-free installations.
Are these signs weatherproof?
Absolutely. Our signs feature IP65-rated waterproofing and UV-resistant coatings, making them suitable for all climates.
Is professional installation required?
While DIY-friendly kits include mounting hardware, we recommend professional installation for wired signs to ensure safety and optimal performance.
How long do the LEDs last?
Energy-efficient LEDs have a lifespan of 50,000+ hours, ensuring years of bright, reliable illumination with minimal maintenance.
Can I use a custom logo or intricate design?
Yes! We support custom logos and detailed designs using precision laser cutting and 3D molding techniques for sharp, vibrant results.
Do you ship worldwide?
Yes, we ship to USA, Canada, Australia, UK, NZ, Germany, and All Countries Worldwide!
Free Shipping on All Orders Worldwide.
Are the lighted house address numbers made to order?
Once you place the order with us and make the payment, we will go to start making your numbers, provide the purchased accessories, and ship the order to you directly.
All orders have Free Shipping.
Total order delivery time from order date is 12-17 business days which includes (Production: 6 business days | Shipping: 10 business days).
What is your warranty policy?
We provide 2-year full warranty on the numbers and all the accessories we sell and we will replace them for free if they stop working within that timeframe.
Do you offer returns or exchanges?
We will be glad to exchange any damaged or defective numbers or accessories you receive from us.
Unfortunately we don't offer returns or exchanges without the numbers or accessories having issues due to manufacturing since the numbers are customer made for order for each customer.
What is the return policy for damaged or defective products?
We take full responsibility for any damaged or defective numbers and accessories and will exchange them for you free of charge.
What is the Horizonal/Vertical installation template?
The installation template is a paper template included with your order with the numbers outlines printed true to size on it with marks for screw and wire locations to help guide you with installation.
How do I know what power option is right for me?
If you are installing the numbers in an area where you have access to power then hardwiring/plug option would be your choice.
If you already have landscaping lighting around the area of installation, then you can power the numbers from the same circuit and add a note to the order asking for the 12VAC to 12V DC converter.
If you are installing the numbers in a remote area that does not have access to power (e.g. gate, rock, fence, etc.), then the solar panel power bank would be your choice as it does not need to be connected to a power source.
Is the required hardware and installation template included with my order?
Yes, the required installation hanger bolt screws and the installation template are included with each backlit address numbers order.
Can I connect the backlit address numbers directly to 110V or 240V AC source?
No, the backlit address numbers are 12V DC so they cannot be connected directly to any AC power source. You will need to connect them to the LED Driver (110V AC to 12V DC) first (make sure to connect them to the correct side of the LED Driver) and then connect the LED driver to the 110V-240V AC power source. Note: connecting them directly to an AC power source (e.g. 110V-240V AC panel, 110V-240V AC outlet, etc.) without the 110V to 12V DC converter (LED Driver) is very dangerous, not safe, and should not be done in under any circumstances.
Can I install the backlit address numbers vertically or horizontally?
Yes, the backlit numbers are individual numbers, so you can install them any way you like (vertically, horizontally, or mount them on a backplate). Horizontal or vertical installation template will be included with your order based on your preference.
Is one Solar Panel Power Bank enough to power all my numbers or do I need multiple ones?
Except very rare cases, our Solar Panel Power Bank is powerful enough that you only need one panel to power all your address numbers.
Can I get a specific font or style?
Yes, if you don't like any of the font styles or colors we provide on the product page, you can contact us and ask for a specific style or color of your choice and we will match that for you.
What if I need a custom symbol or letter?
We can custom make any letter or symbol for you of your choice.
Are the Backlit Address Numbers individual numbers or mounted on a backplate?
The backlit address numbers are individual free-standing numbers. You have the options to install them horizontally or vertically or mount them on a backplate if you like.
How does the Dusk to Dawn Light Sensor, the Timer, & the Dimmer work?
The Dusk to Dawn Light Sensor will turn the lighted address numbers ON when it senses dusk (night) and it will turn them OFF when it senses dawn (morning).
The Timer: you can set the timer to turn the lighted address numbers ON & OFF at specific times and specific schedule of your choice and settings.
The Dimmer: the dimmer will give you the ability to lower the numbers brightness through the dial knob.